Frequently Asked

How does JU'STO work ? There are two ways to shop JU'STO. 1. Build Your Own. Select a style and the components to suit you 2. Choose from our stylist selection of complete Signature bags. You can purchase other components to change your bag for different occasions but complete bags are ready to go from the start.

What does JU'STO mean ? Directly translated JUSTO means 'Just, Righteous, or Correct.' Due to the nature of the product, it is easy to customize, and personalize to your taste. Therefore, to us, JU'STO represents the right product - Just For You!

Do you ship worldwide ?You are currently visiting the North and South American website, therefore we ship to the US and territories, Mexico, Canada, Central and South America. For shipping outside these areas please visit

What about customs and duties ? For shipping outside the United States the handling of any customs fees is the responsibility of the Customer. The total price does not include duties or taxes that may be required for successful delivery

The product I purchased is now on sale, do you honor price adjustments?Yes, we do issue price adjustments for items that go on sale within 7 calendar days of the original purchase (invoice) date. Please have your original Order Number ready and contact our Customer Care specialists at to determine if you are eligible for a price adjustment.

Why is pricing so random ?It's not random at all. Pricing can very by just dollars, that's because of the modular nature of JU'STO. Pricing changes based on the size and materials used for each piece. Some materials are less expensive, while others require hand craftsmanship to ensure detail.

What is the return policy ? We accept returns for refund credit within 30 days of purchase date. Return shipping will be deducted from refund amount. Click to read more.

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